Historically, production support personnel were assigned broad authorizations in Production environments to troubleshoot issues. However, requirements from Sarbanes-Oxley are forcing the companies to reduce the authorizations assigned to production support personnel in order to eliminate segregation of duties concerns. Although many issues can be recreated in a Quality Assurance environment, there may be emergency situations where it is necessary to reassign broad authorizations to Production support personnel in Production. The FireCall tool provides selected users with immediate authorizations to troubleshoot Production issues.

Although notifications are sent upon Firecall activation, usage can also be reviewed within the system. Firecall requests are logged to table and can be viewed using transaction. The logging records the user, date, time, and full description of the request. Upon activation, user master change history is updated to indicate that the Profiles related to the Firecall Role were added to the selected user master by the �Firecall� logon. These Profiles are then shown as being removed a second later to represent the dynamic Authorization assignment.

Firecall features:

• Provides temporary authorization to troubleshoot real production issues
• Change is logged in user master change history
• Changes are logged by the actual user name instead of a generic firefighting log in